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Passenger Rights

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You can view all of the passenger rights that apply to you in the following link:

The General Direction of Civil Aviation is the body through which the Ministry of Public Works carries out the direction and planning of civil aviation policies, being the directing body, in addition to the administrative functions that it has, especially aeronautic authority, the following function:

&ldquoUser information and advising and the investigation of their complaints relating to the quality of services and the contracting of air transport and airports”.

Also, this body is responsible for compliance with the Regulation (EC) 261/20004 of the European Parliament and Commission of 11 February, 2004, for which common norms have been established in terms of compensating and assisting air passengers in case of denial of boarding and cancellation or major flight delays.

The contact information and advisement for users is the following:

Dirección General de Aviación Civil | Servicio de Inspección y Relaciones con Usuarios | Sección de Atención al Usuario
Paseo de la Castellana, 67. Despacho A-259. 28071 - Madrid
Telephones: 91 597 83 21 or 91 597 72 31 (09:00-14:30) | Fax: 91 597 83 00 or 91 597 86 43
E-mail: pasajeros.aereo@fomento.es

Swiftair S.A.

Ingeniero Torres Quevedo, 14 | Pol. Ind. “Fin de Semana”
Crta. Madrid/Barcelona Km. 13.100 | 28022 - Madrid
Tel. +34 (91) 748 07 60 | Fax. +34 (91) 748 08 05